Refund Policy.
Last updated: May 23, 2026
The short version: Refund requests must be submitted in writing to refunds@njbusinessai.com within 30 days of your order date. Eligible requests are refunded in full to the original payment method.
Eligibility
To be eligible for a refund:
- The request must be received by NJ Business AI within 30 calendar days of the order date shown on your Stripe receipt.
- The request must be sent in writing by email to refunds@njbusinessai.com. We do not accept refund requests by phone, text, social media, or any other channel.
- The request must be sent from the email address used at checkout, or include verifiable order details that allow us to confirm the purchase belongs to you.
Requests submitted outside the 30-day window or through a channel other than email to refunds@njbusinessai.com are not eligible and will not be processed.
What to include in your request
To process your request without delay, your email should include:
- The order or payment reference from your Stripe receipt (typically starts with pi_ or ch_).
- The email address used at checkout, if different from the address you are emailing from.
- The product or order you are requesting a refund on.
- A brief written explanation of the reason for the request. We use this to improve our products; it does not affect eligibility.
Written request is required. A short paragraph by email is sufficient. We cannot process refund requests that are not submitted in writing to the dedicated address above.
How refunds are issued
Eligible refunds are issued through Stripe to the same payment method used for the original purchase. Once we issue the refund, your bank or card issuer typically posts it within 5 to 10 business days. NJ Business AI does not control that timing and cannot expedite it.
You will receive an email confirmation from Stripe and a separate confirmation from NJ Business AI once the refund is processed on our end.
Response time
We aim to acknowledge refund requests within two business days of receipt and to process eligible requests within five business days of receipt.
Exclusions
The following are not refundable:
- Time-of-service items already delivered or scheduled and attended, including the 30-minute strategy call portion of the Intake Audit upgrade once the call has been held.
- Implementation work performed under a signed engagement after the implementation discovery call has taken place. The Implementation Deposit itself remains refundable up until that call, per its product description.
- Any purchase made more than 30 days before the date the refund request is received.
Chargebacks
If you have a concern with a purchase, please contact us first at refunds@njbusinessai.com. Initiating a chargeback through your bank or card issuer before contacting us forfeits any opportunity to resolve the matter informally and may forfeit eligibility for a goodwill refund outside the standard 30-day window.
Questions
General questions can be sent to hello@njbusinessai.com. Refund-specific requests must go to refunds@njbusinessai.com to be processed.
For the full set of terms that apply to your purchase, see the Terms of Use.